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Privacy statement

Thank you for visiting American Light & Power’s website. Privacy is an important part of how we do business.

This privacy policy describes how American Light & Power collects, uses, shares, and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information.

If you have questions or concerns regarding this policy, please communicate with us by emailing us at care@americanlp.com or in writing at:

American Light & Power

Attn: Legal
15810 Park Ten Place, Suite 380
Houston, TX 77084

The information we collect

We do not collect personal information about you through our websites or mobile website unless you voluntarily provide it. We may collect personal information when you create or modify your online account, respond to surveys, contact us via the web or mobile device, or complete any self-service transaction with us online. For example, if you choose to use online or mobile customer services, including account access, e-bill and product or service enrollment, you will be asked to provide personal information.

At any time, you may opt out of providing such personal information by simply not providing it or by discontinuing your use of our website or mobile website. (Please note: Even if you choose not to have an online account with us, we will still store some of your personal information in our billing system if you are our customer. If you choose not to provide this information, we may not be able to provide you with the requested service or complete your transaction.)

Personal information is information that identifies you specifically. Examples of information that you may provide to us while using our site, whether personal information, demographic information or other, include:

  • Account number (if you are a current customer)
  • Name
  • Email address/es
  • Mailing or service address
  • Phone number
  • Social Security number
  • Date of birth
  • Driver's license number or government-issued ID number
  • Information about your computer and browser
  • Gender and ethnicity (if you inquire about programs available to minorities)
  • To assist you with finding a nearby payment location, we may ask you to provide the location information of your mobile device. This information is transmitted to us in an encrypted format and is not stored by us for future use. Location services can be turned off within the settings of your mobile device.

You may be asked to submit additional personal or financial information such as identifying topics of interest, your title and function for business users, or account information to:

  • use certain specific services offered in customer account transaction areas
  • customize some areas within our site
  • ask detailed questions or request information to meet your specific needs

Appended information

During the Start Service process, American Light & Power supplements/appends the information you provide with additional data received from third-party sources. This supplemental information helps us to verify, update and correct the information our customers provide as well as helps us determine if a deposit will be needed to provide you with services.

Collection of information

American Light & Power like many companies, may from time to time receive and store certain types of information when you interact with our website, mobile website, emails and online advertising to monitor proper functionality, determine areas for continuous improvement and to support website analytics and marketing campaigns. We collect information such as the number of visits to our site and mobile website, mobile device identifier and operating system, the amount of time visitors spend on the site and mobile website, the number of pages viewed and the domains from which visitors visit the site. This information is gathered automatically, and we store it in log files.

Examples include internet protocol (IP) addresses or similar identifiers, browser type, internet service provider (ISP), referring websites, exit pages, operating system, date/time stamp and clickstream data, meaning the path you take to navigate through our webpages.

To collect this information, we use tracking technologies like cookies and clear gifs (aka web beacons/web bugs). These technologies may be invisible to you, and we analyze the information collected only in the aggregate; it is not associated with any specific individuals. We use these tracking technologies at the point of collection of your personal information, not in emails that you receive from us. We also use a third-party tracking service that uses these technologies to track nonpersonal information about visitors to our site. This information is collected in the aggregate and is used to track usage and volume statistics. The use of cookies by our third-party tracking service is not covered by our privacy policy. We do not have access or control over these cookies.

These third-party technologies may also be used to collect nonpersonal information about your activities on this and other websites to provide you targeted advertising based upon your interests on this and other websites. These third-party technologies may use cookies or similar tracking technologies to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for serving you targeted ads, you may opt out by email by clicking here. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads.

We use "cookies" to recognize you as you use or return to our websites or mobile website. This is done so that we can provide a continuous and more personalized experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our shopping cart. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. To remove persistent cookies, follow directions provided in the internet browser's "help" file.

If you reject cookies, you may still use our website or mobile website, but your ability to use some areas of our websites or mobile website, such as contests or surveys, will be limited.

How we use the information we collect

We use your information to provide requested services and to support our business functions. For example, we may use your information to:

  • Fulfill your requests for products and services and communicate with you about those requests
  • Help you quickly find and/or receive information about American Light & Power
  • Register and service your account
  • Administer surveys
  • Provide customer service
  • Improve the content of our websites and mobile website for your reference
  • Alert you to updated information and services
  • Protect the security or integrity of our websites, mobile website and our business
  • Answer your questions

We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, please review the “Access” section below.

Information sharing

American Light & Power does not sell, rent or lease your personal information, nor does American Light & Power share such information with third parties for sending you advertisements for products or services unaffiliated with American Light & Power, its affiliates or business partners without your consent.

Absent your consent, American Light & Power may, however, share personal information you provide to us for legitimate business purposes, including, without limitation, the following:

  • Transferring such information to American Light & Power’s affiliates and subsidiaries, unless such transfer is prohibited by law.
  • Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy). If such an activity occurs, we will provide notice as described below in "Changes to our Privacy Policy."
  • Making such information available to third parties who are providing the product, service or information that you have requested (but never your password).
  • Making such information available to third parties who are service providers to American Light & Power or its subsidiaries or affiliates, e.g., third parties performing computer-related services, credit card processing, email service providers, map service providers, employment services, sweepstakes administrators, credit reporting agencies, electronic bill payment services or debt collection purposes (in the event of account default) for American Light & Power or its affiliates (but never your password). These companies are authorized to use your personal information only as necessary to provide these services to us.
  • We form a good faith belief that disclosure of such information is necessary to investigate, prevent or act regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use.

We reserve the right to disclose any and or all pertinent information about you in our possession if we are required to do so by federal or state law, subpoena or court order, or as we, in good faith, believe it is necessary or appropriate. In addition, to strengthen our network security, we may participate in partnership programs with public or private entities that involve the sharing of certain information collected automatically as described above.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not retain this information.

Widgets, such as the “Share” feature, support functions that require that you disclose certain personal information given your choice of participation. These features may collect your IP address and which page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Aggregate information

American Light & Power reserves the right to share any aggregate and statistical information (i.e., nonpersonal information) with any third parties for any reason, unless prohibited by law.

Consent

By providing personal information, you expressly consent to these privacy practices. We may also supplement your information with additional information we receive from a credit check performed when you apply for certain services.

Communication from us

You will receive email communications from us when you sign up for an account online, perform an online transaction (such as paying your bill, requesting a new password, etc.) or opt in to receive marketing emails from us. If you have opted to receive marketing emails, we may contact you via email about new products and services. To opt out of receiving these marketing emails, please email us at care@americanlp.com.

In some instances, American Light & Power will co-brand with another company. Please be aware that the privacy policy referenced at the bottom of the webpage governs the collection of information on that page.

process or back-up information. As a result, we transfer and store your personal information in our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.

Information protection

The privacy, security and integrity of your information are very important to us. American Light & Power uses industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and American Light & Power cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your customer account number, email address and password.

Viruses

American Light & Power uses appropriate commercially available anti-virus software to ensure that this Web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the American Light & Power Web site. American Light & Power makes no warranty that the Web site or email correspondence is free from such viruses.

Password protection

American Light & Power will not intentionally disclose your password to a third party; however, you are also responsible for maintaining the privacy and security of your password. We strongly urge you to guard the confidentiality of your username and password. We advise you to not share your username and password with third-party services or use your Online Services password with any other website. Passwords are your first line of defense against unauthorized access to your account. If your password is compromised, your information can be misused. Please take precautions to guard your password. If you believe your password has been compromised in any way, please contact us immediately at (855) 485-4258 during normal business hours.

How to contact us:

Toll Free: (855) 485-4258

By Mail:
American Light & Power
15810 Park Ten Place, Suite 380
Houston, TX 77084

Email: care@americanlp.com

Please complete this form with details of your inquiry and our experts will get back to you as soon as possible. Alternatively, you can call us at (855) 485-4258.

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