Thank you for visiting American Light & Power’s website. Privacy is an important part of how we do business.
If you have questions or concerns regarding this policy, please communicate with us by emailing us at email@example.com or in writing at:
American Light & Power
15810 Park Ten Place, Suite 380
Houston, TX 77084
The information we collect
We do not collect personal information about you through our websites or mobile website unless you voluntarily provide it. We may collect personal information when you create or modify your online account, respond to surveys, contact us via the web or mobile device, or complete any self-service transaction with us online. For example, if you choose to use online or mobile customer services, including account access, e-bill and product or service enrollment, you will be asked to provide personal information.
At any time, you may opt out of providing such personal information by simply not providing it or by discontinuing your use of our website or mobile website. (Please note: Even if you choose not to have an online account with us, we will still store some of your personal information in our billing system if you are our customer. If you choose not to provide this information, we may not be able to provide you with the requested service or complete your transaction.)
Personal information is information that identifies you specifically. Examples of information that you may provide to us while using our site, whether personal information, demographic information or other, include:
- Account number (if you are a current customer)
- Email address/es
- Mailing or service address
- Phone number
- Social Security number
- Date of birth
- Driver's license number or government-issued ID number
- Information about your computer and browser
- Gender and ethnicity (if you inquire about programs available to minorities)
- To assist you with finding a nearby payment location, we may ask you to provide the location information of your mobile device. This information is transmitted to us in an encrypted format and is not stored by us for future use. Location services can be turned off within the settings of your mobile device.
You may be asked to submit additional personal or financial information such as identifying topics of interest, your title and function for business users, or account information to:
- use certain specific services offered in customer account transaction areas
- customize some areas within our site
- ask detailed questions or request information to meet your specific needs
During the Start Service process, American Light & Power supplements/appends the information you provide with additional data received from third-party sources. This supplemental information helps us to verify, update and correct the information our customers provide as well as helps us determine if a deposit will be needed to provide you with services.
Collection of information
American Light & Power like many companies, may from time to time receive and store certain types of information when you interact with our website, mobile website, emails and online advertising to monitor proper functionality, determine areas for continuous improvement and to support website analytics and marketing campaigns. We collect information such as the number of visits to our site and mobile website, mobile device identifier and operating system, the amount of time visitors spend on the site and mobile website, the number of pages viewed and the domains from which visitors visit the site. This information is gathered automatically, and we store it in log files.
Examples include internet protocol (IP) addresses or similar identifiers, browser type, internet service provider (ISP), referring websites, exit pages, operating system, date/time stamp and clickstream data, meaning the path you take to navigate through our webpages.
We use "cookies" to recognize you as you use or return to our websites or mobile website. This is done so that we can provide a continuous and more personalized experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our shopping cart. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. To remove persistent cookies, follow directions provided in the internet browser's "help" file.
If you reject cookies, you may still use our website or mobile website, but your ability to use some areas of our websites or mobile website, such as contests or surveys, will be limited.
How we use the information we collect
We use your information to provide requested services and to support our business functions. For example, we may use your information to:
- Fulfill your requests for products and services and communicate with you about those requests
- Help you quickly find and/or receive information about American Light & Power
- Register and service your account
- Administer surveys
- Provide customer service
- Improve the content of our websites and mobile website for your reference
- Alert you to updated information and services
- Protect the security or integrity of our websites, mobile website and our business
- Answer your questions
We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, please review the “Access” section below.
American Light & Power does not sell, rent or lease your personal information, nor does American Light & Power share such information with third parties for sending you advertisements for products or services unaffiliated with American Light & Power, its affiliates or business partners without your consent.
Absent your consent, American Light & Power may, however, share personal information you provide to us for legitimate business purposes, including, without limitation, the following:
- Transferring such information to American Light & Power’s affiliates and subsidiaries, unless such transfer is prohibited by law.
- Making such information available to third parties who are providing the product, service or information that you have requested (but never your password).
- Making such information available to third parties who are service providers to American Light & Power or its subsidiaries or affiliates, e.g., third parties performing computer-related services, credit card processing, email service providers, map service providers, employment services, sweepstakes administrators, credit reporting agencies, electronic bill payment services or debt collection purposes (in the event of account default) for American Light & Power or its affiliates (but never your password). These companies are authorized to use your personal information only as necessary to provide these services to us.
We reserve the right to disclose any and or all pertinent information about you in our possession if we are required to do so by federal or state law, subpoena or court order, or as we, in good faith, believe it is necessary or appropriate. In addition, to strengthen our network security, we may participate in partnership programs with public or private entities that involve the sharing of certain information collected automatically as described above.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not retain this information.
American Light & Power reserves the right to share any aggregate and statistical information (i.e., nonpersonal information) with any third parties for any reason, unless prohibited by law.
By providing personal information, you expressly consent to these privacy practices. We may also supplement your information with additional information we receive from a credit check performed when you apply for certain services.
Communication from us
You will receive email communications from us when you sign up for an account online, perform an online transaction (such as paying your bill, requesting a new password, etc.) or opt in to receive marketing emails from us. If you have opted to receive marketing emails, we may contact you via email about new products and services. To opt out of receiving these marketing emails, please email us at firstname.lastname@example.org.
process or back-up information. As a result, we transfer and store your personal information in our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.
The privacy, security and integrity of your information are very important to us. American Light & Power uses industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and American Light & Power cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your customer account number, email address and password.
American Light & Power uses appropriate commercially available anti-virus software to ensure that this Web site does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet we strongly recommend that you employ similar anti-virus software when accessing the American Light & Power Web site. American Light & Power makes no warranty that the Web site or email correspondence is free from such viruses.
American Light & Power will not intentionally disclose your password to a third party; however, you are also responsible for maintaining the privacy and security of your password. We strongly urge you to guard the confidentiality of your username and password. We advise you to not share your username and password with third-party services or use your Online Services password with any other website. Passwords are your first line of defense against unauthorized access to your account. If your password is compromised, your information can be misused. Please take precautions to guard your password. If you believe your password has been compromised in any way, please contact us immediately at (855) 485-4258 during normal business hours.
How to contact us:
Toll Free: (855) 485-4258
American Light & Power
15810 Park Ten Place, Suite 380
Houston, TX 77084