Your browser is out of date.

You are currently using Internet Explorer 7/8/9, which is not supported by our site. For the best experience, please use one of the latest browsers.

Customer support

You deserve friendly and honest customer service. At American Light & Power we pride ourselves on providing you just that! Whether it's a simple inquiry, assistance with making a payment, a new customer enrollment, or resolving an issue or complaint, the AL&P care team will give you undivided attention and work diligently to give you the best experience possible.

During business hours, you will always be able to speak with a live person without endless prompts and long waiting times. Through My Account, you can manage your energy account 24/7.

We appreciate all of our customers and want to welcome new ones. American Light & Power’s promise to you is personal service to support our simply priced energy products.

Power outage support

If you experience a power outage, please contact your Utility Line Owner. Visit the Outage Information page on our website for details or call:

  • CenterPoint: (800) 332-7143
  • Oncor: (888) 313-4747
  • AEP North: (866) 223-8508
  • AEP Central: (866) 223-8508
  • TNMP: (888) 866-7456
Business hours
  • Monday - Thursday, 8:30 AM - 4:30 PM
  • Friday, 8:30 AM - 3:00 PM
  • Closed Saturday and Sunday
Contact information
  • Toll Free: (855) 485-4258
  • By Phone: (832) 804-7500
  • By Fax: (855) 666-1161
  • Emailcare@americanlp.com
Payment mailing address

American Light & Power
P.O. Box 660846, Dallas, TX 75266-0846

Corporate office address

American Light & Power
15810 Park Ten Place, Suite 380,
Houston, TX 77084

Have a question? Our experts have the answer! Use the form below to get the help you need.

Please complete this form with details of your inquiry and our experts will get back to you as soon as possible. Alternatively, you can call us at (855) 485-4258.

* Denotes a Required Field

a Residential customer
or a Business customer