Customer Care

At American Light & Power we pride ourselves of our customer service. Whether it is a simple inquiry from a Customer, a payment, a new account enrollment, or a complaint, we will promptly attend to our customers. During business hours, you will always be able to speak with a live person without endless prompts and long waiting times.

CONTACT INFORMATION

TOLL FREE: (855) 485-4258
By Phone: (832) 804-7500
By Fax: (855) 666-1161

By Mail:
American Light & Power
10700 North Freeway, Ste 470
Houston, TX 77037
Email: care@americanlp.com

OUTAGE INFORMATION
CenterPoint: (800) 332-7143
Oncor: (888) 313-4747
AEP North: (866) 223-8508
AEP Central: (866) 223-8508
TNMP: (888) 866-7456
American Light & Power allows you to easily manage your account online by clicking on My Account page or by speaking directly with a customer care representative. Some of the account management options available to you are:

  • View & print your statements
  • Pay your bills
  • Setup automatic payment
  • Setup paperless billing
  • Update account information
  • Check your usage
  • Renew your plan
  • Switch your plan
  • Transfer your service
  • Refer a friend
  • Manage your rewards
  • Add authorized user

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pay-your-bill

American Light & Power provides you with several ways to make your payments:

  • By Phone, toll-free: (855) 485-4258
  • Online by logging into your account
  • By Check, mailing your payment to:
    American Light & Power, PO BOX 660846, Dallas TX 75266-0846
  • In Person at any ACE CASH EXPRESS STORE. Locate nearest store.

American Light & Power provides you with an environmentally friendly and worry-free billing and payment option. By enrolling in E-billing & Automatic Payment, you eliminate mail clutter and late payments.

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